FAQ’s

Ordering

1. How do I place an order on Am-Native?

To place an order on Am-Native, follow these simple steps:

  • Browse our website to find the products you wish to purchase.
  • Add the desired items to your shopping cart.
  • Review your order and make any necessary changes.
  • Proceed to checkout and enter your shipping and payment information.
  • Review and confirm your order.

2. Is it safe to order on Am-Native?

Yes, ordering on Am-Native is safe and secure. We utilize secure socket layer (SSL) technology to encrypt sensitive information during transmission, and we have implemented strict security measures to safeguard your personal information.

Shipping

1. How long will it take for my order to arrive?

Order processing time is 1-3 business days, and shipping time is 4-7 business days.

2. Can I track my order?

Yes, you can track your order by clicking on the “Track My Order” link in your order confirmation email or by logging into your account on our website.

3. Do you ship worldwide?

Currently, we can deliver worldwide.

4. Is there a shipping fee?

Yes, there is a flat rate shipping fee of $3.95 for all orders within the USA, for international orders, the shipping fee is $13.99. This fee covers the cost of packing, handling, and shipping your items to your doorstep. We use a reliable and fast shipping method, ensuring that your order arrives at your door as soon as possible. Whether you order one item or multiple items, the shipping fee remains the same, making it convenient and affordable for all customers.

Return & Refund

1. What is your return policy?

We currently don’t offer returns. Instead, we provide free replacements for defective items. No need to return the original item.

2. How do I initiate a return or refund?

Please contact our customer support team at [email protected].

3. What is the process for a refund?

We issue refunds to the original payment method used for the purchase. Refunds are processed within 72-96 hours of eligibility verification.

Cancellation

1. Can I cancel my order?

If you need to cancel an order, contact us within 24 hours of placing it. However, if the order has already been processed or shipped, it cannot be canceled. To cancel an order, please contact our customer support team at [email protected].

Payment

1. What type of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, and PayPal.

2. Is it safe to use my credit card on your website?

Yes, it is safe to use your credit card on our website. We utilize secure socket layer (SSL) technology to encrypt sensitive information during transmission, and we have implemented strict security measures to safeguard your personal information.

If you have any further questions or concerns, please do not hesitate to contact our customer support team at [email protected]. We are always here to help. Thank you for choosing Am-Native.